Multi-housing Communities Use Mystery Shoppers to Evaluate, 4/28/2009
Multifamily communities are not new to mystery shopping Big multi-housing companies have been shopping since the 1980's. "The majority of owners/managers want to know the quality of customer service of a leasing agent, the state of amenities at the property and the general appearance of the property," Brad Holdgreve, vice president of sales at Corporate Research International tells MHN.
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